At NewTreeFood, we value your satisfaction with our honey products. We strive to provide you with the highest quality honey. However, we understand that there may be situations where you need to cancel an order or request a refund. Please read our policy below for information on cancellations and refunds.
1. Cancellation Policy
You may cancel your order for any reason within 24 hours of placing it. To cancel your order, please contact our customer support team at [Customer Support Email] or call us at [Customer Support Phone Number]. Please have your order number ready when you get in touch with us.
After the 24-hour window, we begin processing your order, and cancellations may not be possible. If your cancellation request is successful, we will refund your payment in the original form of payment within [X] business days.
2. Refund Policy
a. Damaged or Defective Products: If you receive honey products that are damaged or defective, please contact us within 3 days of receiving your order. To request a refund or replacement, please provide clear photographs of the damaged or defective items and a description of the issue. We will assess the situation and arrange for a refund or replacement as applicable.
b. Returns for Other Reasons: If you are unsatisfied with your purchase for reasons other than damage or defects, you may request a return within 3 days of receiving your order. The product(s) must be unopened, in their original packaging, and in resalable condition. You will be responsible for return shipping costs. Once we receive the returned item(s) and verify their condition, we will process your refund within [X] business days.
3. Contact Us
If you have any questions or need assistance with cancellations or refunds, please contact our customer support team at [Customer Support Email] or call us at [Customer Support Phone Number]. We are here to help you and ensure your satisfaction with our products.
4. Policy Changes
We reserve the right to update or modify this Refund and Cancellation Policy at any time, so please review it periodically. Any changes will be effective immediately upon posting on this page.